Dear SkyBOX customer,

We wish to inform you that we have received a package with AWB (s) # Guia.Number which could not be shipped because the credit card registered in your suite was declined when we have tried the membership fee charges.

Please, go to Payment Methods, update the credit card information or add a new payment method, select it as Default and then you can pay the pending charges from My Shipments.

Once you do so, we will proceed with the shipments and/or activation of the account.