Dear customer: Suite #: client.suite Tracking Number: Guia.Number We have received a shipment but we could not process it due to billing issues. Now, with the new My SkyBOX / My Shipments version, everything is faster and it is just in your hands. Visit My SkyBOX / My Shipments and Billing Summary; you will see the reason for the problem and you can either try to pay again or change your payment method, right there. This information will allow us to process your shipments in a faster, more accurate way. Sincerely, Customer Service Department