Date: [##/##/####]

We have received your request to initiate an insurance claim for your order [#] with [@MerchantName.com] because the shipment that was received was incomplete or damaged.

We greatly apologize for the inconvenience, in order to proceed with opening a case for your insurance claim please fill out the attached Insurance Claims Form and provide us some additional information on your shipment including:

• Order number
• Tracking number
• Itemized proof of value (original invoice, sales receipt)
• Proof of damage (photos that show damage, quote for cost of repair)

This form and supplemental information must be sent to the following email address: quality@skynet.net. After a completed claim form and all supplemental information has been received a decision regarding the status of your claim will be provided within 30 days.

Need Help? Or Questions about your order? See our FAQ’s or contact us by email.

Your feedback is important to us. Let us know how we can help by contacting us here.

The payment for your invoice is processed by SkyBOX Inc. 8601 NW 27th St. Doral, FL 33122. By placing your order, you agree to SkyBOX Inc.’s Terms and Conditions and Privacy Policy. This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.